What is the definition of a tender and kind heart?

SHAFAQNA – The heart which is saddened with sadness of others and the heart which is ready to accept advice, take heed and wisdom, and in this condition such a heart is called a tender and kind heart [1].

[1] Merajal Sa’aadah, Page 256 and Dars’hayee az Akhlaq, page 259.

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